Terms of Service

1. Acceptance of Terms

By requesting a consultation, submitting your documents to us, or otherwise engaging Academic Visa, you accept these Terms of Service in addition to any individual service agreement you sign with us.

2. Our Services

Academic Visa provides guidance and support for university admission, student visa applications (Type D), housing, insurance, sworn translation coordination, and settling-in assistance in Spain, as described on our Services page. The exact scope of services for your case is confirmed individually before we begin work.

3. Your Obligations

• Provide accurate, complete, and truthful documents and information.
• Respond to our requests in a timely manner — delays on your side can affect processing times outside our control.
• Inform us promptly of any change relevant to your file (change of address, new documents, change in circumstances).
• Meet any payment terms agreed in your individual service agreement.

4. No Guarantee of Outcome

Academic Visa prepares and supports your file to the best professional standard, but final decisions on admission, visa approval, and residence status are made exclusively by the relevant university, consulate, or government authority. We cannot and do not guarantee approval, and no communication from us should be read as such a guarantee.

5. Fees & Payment

Service fees are not published on this website and are instead detailed individually in the service agreement you sign with us before work begins, so that pricing reflects your specific situation. Please contact us for a free consultation and a personalized quote.

6. Cancellation & Refunds

Cancellation and refund conditions are set out in your individual service agreement, since they depend on how far your file has progressed at the time of cancellation. Contact us directly if you need to cancel or pause your case.

7. Intellectual Property

All content on this website — text, graphics, logos, and design — is the property of Academic Visa unless otherwise noted, and may not be reproduced without our permission.

8. Third-Party Services

Some parts of your journey involve independent third parties — universities, consulates, insurance providers, landlords, or language schools. Academic Visa is not responsible for the decisions, delays, or actions of these third parties, though we do our best to support you through the process.

9. Limitation of Liability

To the extent permitted by law, Academic Visa's liability is limited to the fees paid for the specific service in question. We are not liable for indirect losses, missed deadlines caused by third parties, or decisions made by consular or academic authorities.

10. Governing Law

These terms are governed by the laws of the Kingdom of Morocco. Any dispute that cannot be resolved amicably will be submitted to the competent courts of Agadir, Morocco. [To be confirmed against your final service agreement].

11. Changes to These Terms

We may update these Terms of Service from time to time. The "Last updated" date at the top of this page reflects the most recent version. Continued use of our services after an update constitutes acceptance of the revised terms.

12. Contact Us

Questions about these terms? Reach us at academicvisa.agency@gmail.com or via our contact page.